Terms of service

Preamble
Welcome to our website!

Thank you for choosing our company and honoring us with your trust.
The following General Terms and Conditions (GTC) contain the rules applicable to browsing our website. The document was prepared with the help of the Sellvio GTC generator.
If you have any questions about the content of the GTC, the operation of the website, or the services, or if you would like to discuss your individual needs with us, please contact our customer service via one of the provided contact details.

Imprint: Service Provider (Service Provider, Business) details

Name: Gedóné Dr. Chugyik Bettina EV

Registered office: 5931 Nagyszénás

Registration number: 57603661

Tax number: 59557580124

Phone number: +36301563964

E-mail: biztosadat@biztosadat.hu

Website: biztosadat.hu

Hosting provider details

Name: Yettel Magyarország Zrt.

Registered office: Hungary, Törökbálint, Pannon út 1.

Website: yettel.hu

Definitions

Goods with digital elements: A movable item that incorporates or is interconnected with digital content or a digital service in such a way that, without the given digital content or service, it is not able to perform its functions.
Digital content: Data produced and supplied in digital form.
Parties: The Service Provider and the Buyer collectively.
Consumer: A natural person acting outside the scope of their profession, independent occupation, or business activity.
Consumer contract: A contract in which one party qualifies as a consumer.
Functionality: A property of goods with digital elements, digital content, or a digital service that enables it to perform the functions necessary for its intended operation.
Manufacturer: The producer of the Goods, or in the case of imported goods the importer bringing them into the territory of the European Union, as well as any person who is indicated as the manufacturer on the packaging, trademark, or other distinctive sign of the goods.
Interoperability: The ability of goods with digital elements, digital content, or a service to work together with other hardware or software of a different type.
Compatibility: The ability of goods with digital elements, digital content, or a service to work together with hardware and software of a similar intended purpose without conversion.
Website: The website operated by the Service Provider, which serves as the platform for concluding the contract.
Durable medium: An instrument that enables the recipient to store personally addressed data for a long period in an unchanged form and to access it.
Means enabling communication between absent parties: Any means that enables the conclusion of a contract without the simultaneous physical presence of the parties. Such means may include, for example, the internet, telephone, fax, printed form, or an advertisement provided with an order form.
Distance contract: A consumer contract concluded within the framework of an organized distance-selling system, exclusively by using means of distance communication.
Business: A natural or legal person acting within the scope of their professional or business activity.
Buyer / You: The person who makes a purchase offer via the Website and thereby concludes a contract with the Service Provider.

Warranty (guarantee): In the case of contracts concluded between a consumer and a business, the warranty (guarantee) shall be interpreted as follows:

1. Voluntary warranty: A commitment voluntarily undertaken by the business, beyond the statutory obligation, or in the absence of such obligation, to ensure proper performance of the contract.
2. Mandatory warranty: A warranty (guarantee) imposed on the business by law.

Purchase price: the consideration payable for the Goods and for the provision of digital content.

Applicable legislation
The Contract shall be governed by Hungarian law, and in particular the following legislation applies:

• Act CLV of 1997 on consumer protection
• Act CVIII of 2001 on electronic commercial services and certain issues of information society services
• Act V of 2013 on the Civil Code
• Government Decree 151/2003 (IX.22.) on mandatory warranty for durable consumer goods
• IM Decree 10/2024 (VI.28.) on determining the range of durable consumer goods subject to mandatory warranty
• Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses    
• NGM Decree 19/2014 (IV.29.) on the procedural rules for handling warranty and guarantee claims relating to goods sold under contracts between consumers and businesses
• Act LXXVI of 1999 on copyright
• Act CXII of 2011 on the right of informational self-determination and freedom of information
• REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (28 February 2018) on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment within the internal market, and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (27 April 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
• Government Decree 373/2021 (VI. 30.) on the detailed rules of contracts between consumers and businesses for the sale of goods, the supply of digital content, and the provision of digital services

Scope and acceptance of the General Terms and Conditions (GTC)
These General Terms and Conditions (hereinafter: GTC) determine the content of the contractual relationship created via the Website, in addition to the relevant mandatory statutory provisions. The GTC contain the rights and obligations between the Customer and the Service Provider, the conditions for concluding the contract, performance deadlines, payment and delivery terms, liability rules, and the method of exercising the right of withdrawal.
The technical information necessary for using the Website—if not included in these GTC—is provided by other information available on the Website.
Before finalizing the order, the Customer is obliged to familiarize themselves with and accept the provisions of these GTC.

Language and form of the contract
The language of contracts covered by these GTC is Hungarian.
These contracts are concluded electronically, do not qualify as written contracts, and are not filed by the Service Provider.

Complaint handling and legal enforcement options
If you have an individual legal grievance or infringement of interests regarding the purchased goods, or the activity of the Service Provider or a person acting on behalf of the Service Provider , you may submit your complaint via one of the following contact details:

• In writing via the online interface: biztosadat.hu
• In writing via the following e-mail address: biztosadat@biztosadat.hu
• In writing by post: 5931 Nagyszénás

It is important to note that separate legislation applies to the assessment of warranty and guarantee claims; we do not handle them under the rules of the Consumer Protection Act (Fgytv.).
A consumer protection complaint—which does not qualify as a guarantee or warranty claim—may be submitted orally or in writing. We will investigate an oral complaint immediately, and if an immediate solution is not possible, we will prepare minutes of it, which the consumer will receive.
The business is obliged to examine an oral complaint immediately and remedy it as necessary. The business is obliged to examine the oral complaint without delay and, where possible, remedy it immediately. If the consumer does not agree with the manner in which the complaint is handled, or if immediate investigation is not feasible, the business is obliged to draw up minutes of the complaint and its own position.

One copy of the minutes must be:

• handed over on the spot to the consumer in the case of an oral complaint communicated in person,
• and in the case of a complaint made by telephone or other electronic communications service, sent within 30 days at the latest, together with a substantive response, in accordance with the rules for written complaints. The minutes of the complaint must include the following:

1. the consumer’s name and address,
2. the place, time, and method of submitting the complaint,
3. a detailed description of the consumer’s complaint, and a list of the documents, records, and other evidence presented by the consumer,
4. the business’s statement on its position regarding the consumer’s complaint, if an immediate investigation of the complaint is possible,
5. the name of the person taking the minutes and—except for oral complaints communicated by telephone or other electronic communications service—the consumer’s signature,
6. the place and time of recording the minutes,
7. in the case of an oral complaint communicated by telephone or other electronic communications service, the unique identification number of the complaint.

Written complaints received—unless EU law provides otherwise—must be answered by the business in writing, in a verifiable manner, within 30 days from receipt, and measures must be taken to forward the response. If the complaint is rejected, the position must be communicated in writing with reasoning. In this case, information must also be provided on which authority or conciliation body the consumer may turn to, depending on the nature of the complaint. The information must include the name, address, phone number, electronic contact details, and mailing address of the competent organization. The Service Provider has not made a general submission declaration.

Legal enforcement options – if complaint handling does not lead to a result

Consumer protection procedure
The consumer is entitled to submit a complaint to the consumer protection authority competent according to their place of residence if they believe they have suffered a legal injury. Following the submission, the authority decides whether to conduct the procedure. Consumer protection authority tasks are carried out at first instance by the government offices of the capital and counties, whose contact details are available at the following page:

Court procedure
If no satisfactory agreement is reached in a consumer dispute, the customer is entitled to enforce their claim through court proceedings. The proceedings are governed by Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation body procedure
If the consumer complaint is rejected, you have the option to turn to the conciliation body competent according to your place of residence or stay, or to a conciliation body of your choice. A condition for initiating the procedure is that the consumer first attempts to settle the disputed matter directly with the business.

The conciliation body—unless the consumer requests a personal hearing—conducts the procedure in the framework of an online hearing, using an electronic tool that ensures audio and video transmission.
Our business is obliged to cooperate during the procedure, thus to send a statement of defense within the deadline upon the body’s request, and to ensure that a representative authorized to conclude a settlement is present online during the procedure.
If the consumer requests a personal hearing, it is mandatory for the business representative to be present at least online at the hearing.
More information about Conciliation Bodies is available here: bekeltetes.hu

Contact details of the territorially competent Conciliation Bodies:

 

Conciliation body procedure for persons not qualifying as consumers
Under consumer protection regulations, certain organizations defined by law—such as civil organizations, church legal entities, condominiums, and housing cooperatives—are entitled to use conciliation body proceedings even if their activity is not of a consumer nature. The condition is that the organization orders, uses, or takes advantage of the goods not in connection with its business or independent professional activity. The Conciliation Body is entitled to verify and assess whether the consumer status exists. The general rules of the conciliation body procedure apply to the proceedings.

Partial invalidity, code of conduct
If any provision of these GTC violates the law or is invalid, it does not affect the validity of the other provisions. The applicable legal provisions shall replace such provisions.
The Service Provider does not have a code of conduct pursuant to the legislation on the prohibition of unfair commercial practices against consumers.